Frequently Asked Questions

What is the difference between a NEOPRENE thermal support and an orthopaedic ELASTIC support?

Basic Thermal Wrap:

Orthopaedic Elastic Wrap:

The majority of supports/braces are made from either neoprene (wet suit material) or elastic material. Neoprene has thermal qualities in that it allows the body to build on its own heat. Neoprene's insulation qualities allow heat to remain trapped between the body and the support. This warmth allows the soft tissue (muscles, tendons, ligaments) around the support to become more pliable and therefore reduces the chance of muscle tear. Neoprene also has great protective qualities so the supports also tend to minimize outer damage to the skin by way of scrapes, bumps and so on.

The major difference between neoprene and elastic is the way they behave when stretched. Neoprene generally stretches equality in all direction (e.g. North-South-East-West). Elastic on the other hand stretches in only two direction (e.g. North-South). When an elastic support is applied, it gives orthopaedic support due to this difference. To explain, imagine a flat surface with a round bump in the middle of it. If we apply a segment of elastic strap over this bump, it will compress the bump along the length of the strap. Nevertheless it will remain unchanged from top to bottom due to the fact that there is no movement in the elastic in this direction. Alternatively, neoprene will compress the bump equally from all directions. This achieves a compressive effect but not supportive in the orthopaedic sense. Conversely when rigid components are sewn onto neoprene and the stretch factor is altered, they do take on more supportive orthopaedic qualities. An example of this is the Pro Stabilizer Neoprene Knee Brace.

Both materials are extremely effective and greatly beneficial, although it is important to understand the difference and advise accordingly.

What is the R.I.C.E. approach for soft tissue injury treatment?

R.I.C.E. is an acronym for REST, ICE, COMPRESSION, ELEVATION. It simply reminds us of the correct treatment procedure for injuries caused by strains, sprains and contusions to muscle, tendon or ligament tissue.

When tissue is injured in this way usually we find that blood and tissue fluids build around the damaged area. Sometimes the build up of fluids causes swelling. The area immediately becomes inflamed, red and hot, sore to touch and probably swollen with some loss of function. It is during this initial 72 hour inflammatory period that immediate action is absolutely essential if reduced recovery times are desired.

REST - Stop using the injured area immediately. Continued use may damage the area further and greatly increase healing times. If needed avoid weight bearing on the injured area. Seek medical assistance.

ICE - Apply immediate cold treatment to the injured area by way of ice or cold pack. Cold causes blood vessels and capillaries to contract. This contraction causes the amount of blood around the injured area to be significantly reduced. Generally, the longer blood is allowed to flow to the area immediately after the injury, the longer the healing process will take. Apply the ice treatment for no more than 30 minutes, allow the area to warm and repeat. This procedure can continue up to 48 hours after the injury.

COMPRESSION - Orthopaedic compression should be applied to the injured area as soon as possible. Use an elastic wrap that can be adjusted to different levels of compression as the swelling starts to decrease. By applying compression to the area swelling is decreased by slowing the build up of blood around the injured area. Be careful not to compress the area so greatly that a normal blood supply is blocked.

ELEVATION - The injured area needs to be elevated to a position where it is above the level of the heart. This will also decrease swelling and pain.

How can I purchase a BODYASSIST™ product?

On this web site we offer a ‘dealer locator’ function available only across Australia. Enter a postcode upon which numerous local retail outlets are displayed where one can purchase BODYASSIST™ products. If you cannot find an item on the shelf at your local retailer, please ask if they can get it in for you. Most BODYASSIST™ retail partners will happily offer this service. Alternatively, an online-shop service exists on this site for anyone who finds it difficult to locate a local stockist and for International Customers. Please note that all products available through the online-shop are offered at our Recommended Retail prices, although for on-line purchases there will be a handling charge over and above the retail price usually paid at a local stockist.

How will repeated washing affect the life of a typical BODYASSIST™ product?

Washing instructions are clearly printed on all BODYASSIST™ packaging and as part of the product labeling. Usually we recommend that elastics should be hand-washed only. For most products we suggest closing all hook and loop tape fasteners prior to washing. Use warm water with a mild detergent, no bleach, do not tumble dry or dry clean and hang to air-dry in a well ventilated area. Care well for your product and it will last for the life of the product.

Do BODYASSIST™ products come with any warnings?

BODYASSIST™ and associated products will not be held responsible for any misuse of a product. When pain persists we advise to immediately consult a physician. No brace can prevent all injury & no guarantee is made either expressed or implied that injury will be prevented with any product. If you experience any numbness, cramps or pins & needles after wearing a brace, please SEEK IMMEDIATE MEDICAL ADVICE before continuing use. Whilst all products are completely clean, please do not apply over open wounds as they are not strictly sterile. Some products contain natural rubber latex and individuals with allergic reactions to latex, a susceptibility to dermatitis or circulatory problems should discontinue use. If in doubt, ask your doctor or pharmacist.

Do BODYASSIST™ and associated products fit children?

Normally we do not offer specific children sizes although we recommend sizing the child in the normal way (see size charts) and if they fall within the specified ranges, then the products will fit.

How long do BODYASSIST™ and associated products last?

BODYASSIST™ and associated products are guaranteed for the life of the products given proper use and correct care. If well cared for and used regularly, a product will last 12 or more months. Some products have been known to outlast their owners.

Can one swim with BODYASSIST™ and associated products?

We do not recommend exposing the products to salt or chlorine as this may limit the product life. Nevertheless some people use the neoprene based products in water on a regular basis and are quite happy with the results. They may simply need to replace the product more often.